COVID-19 Update

NOVEMBER 7, 2020

Due to the increase in COVID-19 cases – effective immediately:

We have implemented a mandatory mask-wearing rule that applies to ALL clients and staff who interact at our front door.

Please assist us in complying with this new rule as we continue to do our part in “flattening the curve”.

We sincerely appreciate your understanding,

The Team at Ellwood

As you can understand, it is quite difficult in a veterinary hospital setting to socially distance ourselves from our clients. We are continually monitoring and preparing for when we eventually open the doors again, and we will keep you informed of any changes we make.

Hours of operation continue as follows:

MONDAY-FRIDAY: 8:00-5:30 PM

SATURDAY: 9:00-4:00 PM

If you have a scheduled appointment:

-When you arrive, please call our number: 604-855-8900 to notify us that you have arrived.

-A team member will meet you at the front door and take your pet inside for their examination while you wait outside. Please stay onsite unless otherwise directed.

-The veterinarian will examine your pet, then call you to discuss their exam findings and answer any questions you may have.

-A team member will facilitate payment over the phone and deliver any needed medications or food curbside.

-Please do not engage in face-to-face conversation with our team members. All questions will be answered over the phone.

If you are picking up food or medications:

-Call us from your car and a team member will place your items on the table outside.

-All food and medications must be paid for prior to pick up. We are currently not accepting cash or debit, please use a credit card for purchases.

Thank you for your patience and understanding!!

The Team at Ellwood Park Animal Hospital